Return / Refund Policy

Return / Refund Policy

Music Downloads are not returnable or refundable unless there is a problem during download that results in anything other than a complete playable MP3  download.

Merchandising Products are returnable and refundable as long as the customer pays freight for the return. When the item(s) is returned and inspected for quality control, a complete refund will be issued to your credit card account within 5 working days.

Email our Sales / returns department at: support@carlosguzman.com and list the reason for returning the product. We will issue a RA# (return authorization) which needs to be on the outside of the package when you return it. You must list your invoice number from the sales invoice you received at time of purchase as well as your complete name, address, & phone number..